Cynthia Njoki
MBA – Strategic Innovation and Change Management
Bachelor of Science in Biology
MBA candidate, entrepreneur, and operations leader with experience spanning healthcare operations, Information Technology, and international real estate. As a two-time founder, I specialize in building and scaling operations, optimizing complex processes, and leading cross-functional initiatives that drive growth, efficiency, and exceptional customer experiences. Known for strategic thinking, adaptability, and execution, I thrive at the intersection of business strategy, operational excellence, and innovation.
Business · Healthcare · Technology
Education & Academic Foundations
MBA in Strategic Innovation and Change Management (Expected May 2027)
Focusing on change management through Green Harvest projects, while fostering strategic growth and innovation in the financial sector.
Green Harvest Personal Projects
Strategic operational planning and impact assessment documents.
Bachelor of Science in Biology
Colorado State University | Graduated 2024
Study Abroad: Public Health Program
India | January 2023. Immersive experience analyzing healthcare delivery systems and social determinants of health in an international context.
Child Health Family International (CFHI)
Child Health Family International (CFHI) is a prominent 501(c)3 non-profit organization dedicated to fostering ethical global health education for diverse medical and health science scholars. With over 25 programs spanning 10 nations, CFHI bridges the gap between students and local practitioners to redefine understandings of global healing and self-growth. By championing community-led health initiatives, the organization empowers populations worldwide and proudly maintains Special Consultative Status with the United Nations ECOSOC, continuously advancing international wellness and education.
Career
Founder & Operations Management
Red Rocks Staffing Agency
As Founder and Operations Manager of Red Rocks Staffing Agency, I built and led a healthcare staffing business from the ground up, overseeing daily operations, client relationships, workforce management, and business strategy. I managed recruiting, scheduling, payroll, budgeting, and compliance while partnering with healthcare organizations to provide dependable staffing solutions. This role strengthened my expertise in operational leadership, process optimization, team management, and building scalable systems that delivered exceptional service to both clients and healthcare professionals.
Customer Success & Operations Specialist
Rupa Health
As a Customer Success & Operations Specialist at Rupa Health, I partnered with healthcare practitioners and patients to deliver an exceptional customer experience while supporting operational excellence across a fast-growing health technology startup. I resolved complex customer challenges, collaborated cross-functionally with product, engineering, operations, and leadership teams to improve processes, and contributed to scalable solutions that enhanced efficiency and service quality. My role combined strategic problem-solving, relationship management, process improvement, and operational support to help advance accessible, root-cause healthcare.
Phlebotomy Technician Lead
UCHealth
As Phlebotomy Lead at UCHealth, I provided leadership for inpatient and outpatient laboratory services, ensuring high standards of patient care, specimen collection, and operational efficiency. I coordinated daily workflows, mentored and supported phlebotomy staff, maintained quality and compliance standards, and collaborated with multidisciplinary healthcare teams to deliver timely, accurate diagnostic services. This role strengthened my leadership, clinical operations, process improvement, and team coordination skills in a fast-paced healthcare environment.
Peer Career Coach
UCCS T. Rowe PRICE CAREER AND Innovation CENTER
As a Peer Career Coach at the University of Colorado Colorado Springs T. Rowe Price Career and Innovation Center, I empowered students to achieve their professional goals through personalized career coaching and development. I provided guidance on resume and cover letter writing, interview preparation, LinkedIn optimization, job search strategies, and career planning while facilitating workshops and connecting students with valuable campus and employer resources. Through active listening, mentorship, and strategic advising, I helped students build confidence, communicate their strengths, and successfully navigate their career journeys.
Administrative Assistant for Students with Learning Disabilities
Pikes Peak State College
As an Administrative Assistant supporting Student Accessibility Services at Pikes Peak Community College, I provided administrative and operational support to ensure students with disabilities received the resources and accommodations needed to succeed academically. I coordinated scheduling, maintained confidential student records, managed office communications, and assisted students, faculty, and staff with accommodation processes and support services. Through strong organizational skills, attention to detail, and a commitment to accessibility, I helped create an efficient, inclusive, and student-centered environment.
International Business
Luxe Little Moments Homes, Nairobi
As Founder & Operations Director of my international short-term rental business, I oversee the end-to-end development and management of premium furnished accommodations from acquisition to guest experience. I identify high-potential properties in desirable locations, collaborate with real estate professionals to secure exceptional units, and lead interior design projects that create memorable, market-ready spaces. I manage listing optimization, digital marketing, pricing strategy, guest communications, operational budgeting, vendor partnerships, cleaning and maintenance schedules, performance reporting, and continuous process improvements. By combining strategic planning with hands-on operational management, I deliver exceptional guest experiences while maximizing occupancy, operational efficiency, and long-term profitability.
Certifications & Achievements
Selected credentials that highlight my expertise and commitment to continuous learning.
Tools for Trading in Financial Markets
LSU New Orleans,
Henry Bernstein College of Business Administration
Certicate of completion awarded for demonstrating solid understanding of trading principles, market structure, technical analysis, and risk management.
Strategic Opportunities
I am eager to bring my MBA in Strategic Innovation and multi-industry experience to new roles and high-level collaborations. Let’s discuss how I can empower your business goals.